If you do not, the refund request must be re-submitted. You must submit all required information and documentation requested by our Customer Care team to complete your return within 30 days of your return and refund request. Mattresses that have not been opened within 90 days of delivery are considered misused and are ineligible for warranty claims and returns. Environmental damage, such as mold, due to the misuse of the product in this way voids return eligibility. This includes using the product on an appropriate base, frame, or foundation. Products must have been used only for its intended purpose. To return, products must be in a condition where we can donate them, with only normal wear and tear (in our sole discretion). Unopened mattresses are eligible for return and refund after delivery. The return request for an opened mattress must be made no later than 365 days after delivery. The return request for an opened mattress can be made no earlier than 30 days after delivery. These terms and conditions apply to product returns and/or exchanges as described, and no returns will be accepted if the products do not meet these conditions:
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Once the products have been returned and if such products fulfill the terms and conditions herein, you will be refunded the entire amount paid for such products less the value of (i) any offer code or other discounts, (ii) any included promotional products, (iii) fees for shipping, and/or (iv) fees for White Glove Services.īelow is a breakdown of the terms and conditions of the return and exchange policy per product category. If you wish to return any products you purchased from us, please contact Customer Service by calling +1 (888) 425-4854. No refunds will be given for fees for shipping or for White Glove Service. After returning the product to be exchanged, you may place an order for the replacement product.
Unless a product exchange is requested due to a manufacturing defect or warranty claim, exchanges are processed as return and refund requests as described herein. We currently accept returns of unopened promotional products at this time. Due to the nature of our promotional products, we cannot physically receive opened and/or used products however, if your promotional items are used and/or opened and you do not want them, you may donate or dispose of them at your preference and convenience. The value of all promotional items included with your mattress purchase will not be deducted from the total value of the mattress return, regardless of the above option you choose to exercise. Promotional Items Included With Mattress Purchase: If you wish to return your mattress, you may either keep, return, donate, or dispose of the promotional items included with your mattress purchase.
If you purchased a product using an offer code, the dollar value of the offer code will not be refunded or credited back if any or all products are returned.
Refunds will be issued in the form of the original payment.
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You may return any of your products for a full refund (not including fees for shipping, White Glove Service, state-based recycling fees, and/or promotional value) subject to the terms and conditions for returns for each of our products. You may cancel an order any time prior to processing.
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